![]() ![]() A subscription includes a view (or workbook), data, and a schedule. The view uses a live database connection: Views with live database connections, where you’re prompted for your database credentials when you first click the view, aren't available for subscription.To set a schedule for subscriptions, see Create or Modify a Schedule (Link opens in a new window). No subscriptions have been scheduled: If no subscriptions have been scheduled or all subscription schedules are disabled, the subscription icon will not appear.It's possible to see a view but be unable to subscribe to it. To increase the timeout threshold, use the tsm configuration set subscriptions.timeout command. You can check the Background Tasks for Non Extracts admin view to see if that's the case. However, if the background process is handling an extraordinarily large and complex dashboard, that may not be enough time. In the majority of cases, this default is plenty of time. If rendering a view goes beyond this time limit, the next view in the workbook results in a failed job due to the timeout. You may receive the above error if the embedded credentials are now out-of-date, or if the view was republished without the embedded credentials.ĭatabase temporarily down: If the view has a live database connection and the database was temporarily down when the subscription was being generated, you might receive the above error.īackground process timeout: By default, the background process that handles subscriptions has a timeout value of 30 minutes per view for the rendering of a view. Missing credentials: Some views are published with embedded credentials. If you receive a subscription with this error message, there could be several reasons: "The view snapshot in this email could not be properly rendered." ![]()
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